Privacy Policy

This Privacy Policy statement serves to provide information on the obligations and policies of i Luv Wireless, LLC, its subsidiaries, affiliates, and associated companies (“i Luv Wireless”).

Collection of Your Personal Information

i Luv Wireless may gather and use information about you, including (but not limited to) information in the following categories:

  • Identification data (e.g. name, username, address, telephone number, mobile number, e-mail address);
  • Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make as part of your i Luv Wireless user profile);
  • Electronic identification data (e.g. IP addresses, cookies);
  • Banking and payment information (e.g. credit card information, account number);
  • Information about your usage of and interaction with i Luv Wireless software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, and browser type);
  • Products or services ordered and delivered;
  • Correspondence between you and i Luv Wireless; and
  • Mobile device information (Location information, device identifiers such as manufacturer’s name, device model number, operating system, and carrier network).

Use of Your Personal Information

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. i Luv Wireless collects and uses, or has third party service providers acting on i Luv Wireless’s behalf collecting and using, personal data relating to you, as permitted or necessary to:

  • take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
  • provide other services for you (as described when we collect the information);
  • provide you with customer support and troubleshoot problems;
  • compare information for accuracy;
  • inform you about service updates and faults;
  • request feedback or participation in on-line surveys;
  • resolve disputes;
  • verify your identity;
  • customize, measure, and improve i Luv Wireless websites, as well as other i Luv Wireless products and services;
  • organize and carry out i Luv Wireless’s marketing or promotional operations/offers, contests, games and similar events; and
  • protect your and i Luv Wireless’s interests, including in particular to enforce our Terms of Service and prevent and fight against fraud.

Sharing of Your Personal Information

Except as provided below, i Luv Wireless will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of i Luv Wireless and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

  • With your consent. We will share personal information with companies, organizations or individuals outside of i Luv Wireless when we have your consent to do so.
  • For legal reasons. i Luv Wireless may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect i Luv Wireless’s interests, fight against fraud and to enforce our policies or to protect anyone’s rights, property, or safety.i Luv Wireless, i Luv Wireless’s local partners, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. i Luv Wireless will provide reasonable assistance and information to fulfill this request and you hereby consent to such disclosure.
  • For external processing. In order to provide you with i Luv Wireless products you have requested, i Luv Wireless may sometimes, if necessary, share your personal and traffic data with i Luv Wireless’s group companies, carriers, partner service providers and/or agents. For example PSTN-VOIP gateway providers, WiFi access services providers, distributors of i Luv Wireless software and/or i Luv Wireless products, and/or the third party banking organizations or other providers of payment, e-mail delivery, analytical services, customer support, or hosting services. i Luv Wireless will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

As i Luv Wireless continues to develop its business, i Luv Wireless might sell or buy subsidiaries or business units. In any such transactions in which i Luv Wireless or substantially all of its assets are acquired by a third party, personal information of i Luv Wireless users will generally be one of the transferred business assets. We reserve the right to include your personal information in any such transfer to a third party.

Use of Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer. When you use one of our web sites, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your internet service provider.

By using i Luv Wireless’s websites and/or software you are giving your consent to the use of cookies. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our websites.

To evaluate the effectiveness of our website advertising, we may use third parties to collect statistical data. No personal data is collected on these occasions.

Google Analytics

i Luv Wireless uses Google Analytics features that use Display Advertising information for Google Analytics Demographics and Interest Reporting.

You can opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page.

We, along with third-party vendors (including Google), use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookies) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Policy page.

Information You Share

Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines.

Linked Websites and Third Party Applications

i Luv Wireless websites may contain links that will let you leave i Luv Wireless’s website and access another website. Linked websites are not under the control of i Luv Wireless and these websites have different privacy policies. The i Luv Wireless Privacy Policy applies solely to personal information that is acquired on the websites or through your use of the i Luv Wireless software, i Luv Wireless products and/or your relationship with i Luv Wireless, so i Luv Wireless urges you to be careful when you enter any personal information online. i Luv Wireless accepts no responsibility or liability for these other websites.

If you use any extras, plug-ins or third party applications together with the i Luv Wireless software or use any third party applications or products that incorporate or embed the i Luv Wireless software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. i Luv Wireless does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.

Security of Your Personal Information

i Luv Wireless will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of i Luv Wireless or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.

Contacting You

i Luv Wireless may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the i Luv Wireless software, and i Luv Wireless and other Microsoft products and websites.

i Luv Wireless may contact you to send you messages about faults and service issues. Further, i Luv Wireless reserves the right to use e-mail, or the i Luv Wireless software to notify you of any eventual claims related to your use of i Luv Wireless software, the i Luv Wireless websites and/or i Luv Wireless products, including without limitation claims of violation of third party rights.

i Luv Wireless may also use e-mail or the i Luv Wireless software to keep you up to date with news about the i Luv Wireless software and i Luv Wireless products that you have purchased and/or to inform you about other i Luv Wireless products or other i Luv Wireless related information. You can opt-out of the receipt of alerts and/or promotional e-mails by clicking the ‘unsubscribe’ link on the e-mail that you receive.

Access and Correction of Your Personal Data

You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on www.i Luv Wireless.com. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.

i Luv Wireless will use all reasonable endeavors to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes.

i Luv Wireless may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Retention of Your Personal Data

i Luv Wireless will retain your information for as long as is necessary to: (1) fulfill any of the purposes in Article 2 of this Privacy Policy, or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts. i Luv Wireless will take appropriate technical and security measures to protect your information.

Customer Proprietary Network Information (CPNI)

As a telecommunications service provider, i Luv Wireless has access to a unique and highly-regulated form of personal information – Customer Proprietary Network Information, or “CPNI.” CPNI is simply the information generated in connection with the telecommunications services we provide to our customers. It includes call logs/details and certain information about customer rate plans and features. CPNI does not include customers’ names, addresses, or phone numbers. This information however, is also protected with care under our general privacy and security practices.

For legal reasons. We can disclose your CPNI for legal or regulatory reasons, including in response to subpoenas and court orders. CPNI can also be used to investigate fraud and to prevent violation of our terms of service and unlawful use of our network and services.

With your consent. If you contact us by phone, e-mail, or live chat regarding your account or service, we will authenticate you before we access your account. This serves as your consent. This policy ensures that we do not release customer proprietary network information, such as account credentials, configuration, and call logs, to unauthorized parties.

Children’s Personal Information

i Luv Wireless’s websites and software clients are not intended for or designed to attract users under the age of 13. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.

Changes to This Privacy Policy

i Luv Wireless will occasionally update this Privacy Policy to reflect changes in our software and/or products and customer feedback. When we post changes to this Privacy Policy at www.i Luv Wireless.com/privacy, we will update the “last updated” date at the bottom of the Privacy Policy. If there are material changes to this Privacy Policy or in how we will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. You agree that your continued use of the i Luv Wireless software or i Luv Wireless products after notice shall constitute your acceptance of the Privacy Policy. We encourage you to periodically review this Privacy Policy to be informed of how i Luv Wireless is collecting, using, and protecting your information.

Contact Us

If you have any questions or would like further information about our privacy and information handling practices, please contact us by:

Last updated on 9/10/2024